Drive incredible Retention for your Shopify Store
Shopify customer retention platform that helps hyper-target existing customers and engage on channels like Email, SMS, WhatsApp, Popups and Push Notifications to boost repeat purchases and customer retention.
Impact You Can Measure
Returning Customer Rate
Highfy, leading online health and beauty e-commerce platform, partnered with Mergn to drive customer retention. Through hyper-targeted email, SMS, and WhatsApp campaigns, combined with Mergn’s signature multi-channel automation journeys, Highfy achieved a 64% increase in its returning customer rate.
Why Retain Your Existing Customers?
Boost Monthly Returning Customer Rate by Up to 50%
Continuously acquiring new customers while losing existing ones is not a sustainable strategy for shopify stores. Long-term business growth comes from retaining and nurturing your existing customers.
Decrease Cost Per Order by Upto 2x
Generating re-orders from existing customers is the most efficient way to scale your business while continuously optimizing your cost per order (CPO).
Target your Customers on the right Channel
Boost ROI and retention with AI-powered email campaigns using smart sending capabilities and personalized content.
SMS
Reach Shopify customers instantly with high-performing SMS campaigns. Send restock alerts, order updates, and personalized offers to increase repeat purchases.
Popups
Capture attention and drive conversions with context-aware popups. Engage customers with dynamic triggers, collect emails, and showcase offers.
Web Push
Drive engagement and high conversions with Mergn’s Shopify web push notifications. Re-engage customers in real time by sharing discounts, announcing launches, highlighting trending products, and recovering abandoned carts.
Connect with customers instantly on WhatsApp through personalized messages, order updates, and automated chats.
Engage Shopify customers
Trusted by 130+ Shopify Brands
Platform Features
Customer Segmentation
Create customer segments with Mergn’s drag-and-drop builder by products, categories, brands, SKUs, variants, and customer behaviors.
The most unique and easy-to-use segment builder out there!
Targeted Campaigns
Set up one-time campaigns for product launches or promotions, recurring newsletters or weekly promotions, or behavior-driven campaigns triggered by customer actions.
Changed how we run our daily operations entirely.
Personalized journeys
Automate multi-channel Journeys to boost Shopify retention with behavior-driven flows, personalized messaging, embedded vouchers, and smart reminders that drive repeat purchases.
The automation capabilities are literally endless.
Reports & Analytics
Gain actionable insights into customer behavior. Track conversions, ROI, and revenue to optimize every journey and campaign.
Finally, analytics that actually make sense to us.
Loved by Shopify Marketers
We've been using Mergn for over a year, and the impact on our metrics has been amazing. We've seen a crazy increase in returning customers, which has dramatically improved our overall retention. For anyone looking to solidify their customer loyalty, I highly recommend Mergn.
I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.
Mergn has completely streamlined our marketing automation. It allows us to send bulk emails, SMS, and web push notifications with ease. The platform’s smart automation features help us re-engage old customers and boost purchase frequency effortlessly. It also provides detailed analytics for each campaign, helping us improve and optimize our future strategies.
Mergn has been a game-changer for our business communication. It’s an incredibly effective engagement tool that helps us connect with our customers seamlessly across multiple channels — WhatsApp, SMS, and email. The platform is reliable, easy to use, and backed by a very supportive team, especially under the guidance of Mr. Nauman Skinder Mirza, whose vast experience truly reflects in the product’s efficiency and innovation.
Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.
What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.
We've been using Mergn for over a year, and the impact on our metrics has been amazing. We've seen a crazy increase in returning customers, which has dramatically improved our overall retention. For anyone looking to solidify their customer loyalty, I highly recommend Mergn.
I’ve found Mergn to be an incredibly efficient platform. It makes tracking performance, creating campaigns, and managing customer journeys simple and effective.
Mergn has completely streamlined our marketing automation. It allows us to send bulk emails, SMS, and web push notifications with ease. The platform’s smart automation features help us re-engage old customers and boost purchase frequency effortlessly. It also provides detailed analytics for each campaign, helping us improve and optimize our future strategies.
Mergn has been a game-changer for our business communication. It’s an incredibly effective engagement tool that helps us connect with our customers seamlessly across multiple channels — WhatsApp, SMS, and email. The platform is reliable, easy to use, and backed by a very supportive team, especially under the guidance of Mr. Nauman Skinder Mirza, whose vast experience truly reflects in the product’s efficiency and innovation.
Mergn has completely changed how we engage with customers. Automating personalized messages across WhatsApp, push, and SMS has made retention effortless and results easy to track.
What sets Mergn apart is its simplicity and impact. It helps us build meaningful customer journeys, and the team’s support is always quick and reliable.
Award-Winning shopify Customer retention platform
